This Privacy Policy explains how DRL GENERICS PRIVATE LIMITED, operating the brand Dawape ("Company", "we", "us", "our"), collects, uses, stores, and protects your personal information when you visit our website, contact us, or use our services. By using our website, you agree to the practices described in this Policy.
1. Information We Collect
We may collect the following types of information:
- Personal details: your name, phone number, email address, and delivery or billing address.
- Order and transaction details: products ordered, order history, and payment status. We do not store your full card or banking credentials; payments are processed by secure third-party payment providers.
- Health-related information: such as prescriptions or product-related details you choose to share with us, only where needed to process your order or request.
- Communications: messages, enquiries, or feedback you send us by email, phone, or messaging platforms.
- Technical data: IP address, browser type, device information, pages visited, and cookies or similar technologies.
2. How We Use Your Information
- To process and deliver your orders and provide our products and services;
- To verify prescriptions where required by law;
- To respond to your queries, requests, and complaints;
- To send order updates, service messages, and, where you have agreed, promotional communications;
- To improve our website, services, and customer experience;
- To prevent fraud, ensure security, and comply with legal obligations.
3. Sharing of Information
We do not sell your personal information. We may share it only with:
- delivery and logistics partners, to fulfil your orders;
- payment gateways and technology service providers, to process payments and operate our platform;
- licensed pharmacists or healthcare professionals, where needed to verify or fulfil a prescription;
- government or law enforcement authorities, courts, or regulators, when required by applicable law or legal process.
These parties are expected to handle your information securely and only for the purpose for which it was shared.
4. Cookies and Similar Technologies
Our website may use cookies to keep it working properly, remember preferences, and understand how visitors use it. You can disable cookies through your browser settings, though some features may not work as intended.
5. Data Security
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We keep your personal information only for as long as needed for the purposes described in this Policy, or as required by law, such as for tax, accounting, and regulatory record-keeping. After that, we delete or anonymise it.
7. Your Rights and Choices
Subject to applicable law, you may:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- request deletion of your information, where we are not required to retain it;
- withdraw your consent to processing or opt out of promotional messages at any time.
To exercise these rights, contact us using the details below.
8. Children's Privacy
Our website is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18 without the consent of a parent or legal guardian. If you believe a child has provided us information, please contact us and we will delete it.
9. Third-Party Links and Platforms
Our website and communications may link to or use third-party services such as payment providers or social media platforms (for example Facebook and WhatsApp). These have their own privacy policies, and we are not responsible for their practices. We encourage you to read them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes means you accept the updated Policy.
11. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023, as applicable. Courts at Lucknow, Uttar Pradesh shall have jurisdiction over any dispute.
12. Contact and Grievances
For any questions, requests, or complaints about this Privacy Policy or how your data is handled, please contact us: